Privacy policy

Privacy Policy for The Black Dog traveler's lodge

Effective Date: 14/11/2024

At The Black Dog traveler's lodge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you visit our website, interact with our services, book accommodations, adopt an animal, or make a donation.

By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information that you provide to us when you interact with our services. This may include, but is not limited to:

1.1. Personal Information You Provide

• Booking and Reservation Information: When you book lodging or make a reservation, we collect your name, email address, phone number, and payment details.

• Adoption Information: If you adopt an animal, we collect your personal details, including your name, address, phone number, email address, and information related to your living situation and experience with pets.

• Donations: If you make a donation, we collect your name, contact information, and payment details.

• Communication Information: If you contact us via email, phone, or social media, we collect the information you provide in your messages to us.

1.2. Automatically Collected Information

• Usage Data: We automatically collect information about how you use our website and services, including your IP address, browser type, device type, and browsing behavior (e.g., pages visited, time spent on the site, etc.).

• Cookies: Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics. You can control cookie settings in your browser.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

2.1. To Provide Services

• Booking and Reservations: To process your lodging bookings and provide you with confirmation and details of your stay.

• Animal Adoption: To review and process your adoption application, schedule meet-and-greet sessions, and communicate with you about the adoption process.

• Donations: To process and acknowledge your donations and provide receipts for tax purposes.

2.2. To Improve Our Services

• Customer Feedback: To respond to your inquiries, concerns, and requests for support.

• Website Analytics: To analyze user activity on our website to improve functionality, content, and user experience.

2.3. To Communicate with You

• Updates and News: To send you updates, newsletters, or promotional materials related to our shelter, events, and services (only if you have opted in).

• Emergency Notifications: To inform you of any urgent matters related to the shelter, animals, or bookings (e.g., changes to reservation policies or updates regarding adoption procedures).

3. How We Protect Your Information

We take the protection of your personal information seriously. We use industry-standard security measures to safeguard your data, including encryption and secure storage of your personal details. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, managing reservations, or fulfilling other business functions. These third parties are required to protect your information and use it only for the purposes for which it was provided.

4.2. Legal Requirements

We may disclose your information if required by law or to protect the rights, property, or safety of [Your Shelter Name], our visitors, or others.

4.3. Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. We will notify you of such a transfer if it occurs.

5. Retention of Your Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1. Access and Correction

You have the right to access, update, or correct the personal information we hold about you. You can do this by contacting us directly.

6.2. Opt-Out of Marketing Communications

You can opt out of receiving marketing emails or newsletters at any time by following the unsubscribe instructions in the email or by contacting us directly.

6.3. Data Deletion

You may request that we delete your personal information. Please note that we may retain certain data as required by law or for legitimate business purposes.

6.4. Cookies

You can control the use of cookies by adjusting your browser settings. Please note that disabling cookies may affect your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites, such as those of our service providers, partners, or social media pages. These third-party websites have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of these third-party sites.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our services after such changes are posted, you consent to the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

The Black Dog traveler's lodge
M2R4+37, Uznova, Albania
Email:  blackdoglodging@gmail.com
Phone: +31648356596